酒店前台英语常用语

编辑:小六
来源:学姐
2017-04-02

First of all

Front Desk: Would you kindly spell that for me? 前台:您能拼一下吗? John: That is J-o-h-n D-e-e-p. 约翰:J-o-h-n D-e-e-p. Front Desk: Thank you. How many nights would you like to stay? 前台:谢谢。另外您预计在此停留多久? John: Three nights, from May 2 . 约翰:三天,五月2 号开始。 Front Desk: Certainly, sir. Our check-in time is after 1:00pm. We look forward to seeing you. 前台:好的。我们的登记时间是在下午一点钟之后。静候您的光临。 John: Thank you. 酒店常用英语口语100 句 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们。 3、Good evening ,miss Price 晚上好,普莱丝小姐。 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生。 5、I‘m quite well ,thank you. 我很好,谢谢你。 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生。 Titles(称呼) 8、Are you Mrs.Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授。 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐)。 11、Here‘s a letter for you ,Dr white. 怀特医生,这儿有你的一封信。 12、you‘re wanted on the phone,Captain Smith. 史密斯船长,有你的电话。 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐。 14、May I be of service to you,Mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you? 我可以为你拿你的手提包吗? 21、 May I help you with your suitcase? 我能帮你拿你的箱子吗? 22、 Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗? 23、 Thank you very much. 非常感谢 24、 Thanks for the trouble . 麻烦你了 25、 It‘svry kind of you? 你真是太好了 26、 No,thanks. 不用了,谢谢! Answers to Thanks 对感谢语的应答 27、 You‘re welcome. 欢迎你 28、 Not at all. 不用谢 29、 That‘s all right. 没关系 30、 Don‘t mention it. 别提了 31、 It‘s my plcasurc. 这是我的荣幸 Expressing welcome 表示欢迎 32、 Welcome ,sir(madam)。 欢迎光临,先生(小姐) 33、 Welcome to our hotel ,sir (madam)。 欢迎光临我们酒店,先生(小姐) 34、 Welcome to our western restaurant. 欢迎来我们西餐厅 35、We‘re glad to have you here. 我们很高兴你来到之儿 36、I‘m always at your service ,sir (madam)。 随时为你效劳,先生(小姐)。 Apologies 表示道歉 37、I‘m sorry,sir (madam)。 对不起,先生(小姐)。 38、I‘m very sorry. 非常抱歉。 39、I‘m sorry to trouble you. 对不起打扰你了。 40、I‘m sorry to have taken so much of your time. 对不起占用你太多时间了。 41、I‘m sorry to have kept you waiting . 对不起让你久等。 42、Excuse me for interrupeing you. 原谅我打挠你了。 43、I hope you‘ll forgive me. 我希望你能原谅我。 Answers to Apology(对道歉语的应答) 44、It doesn‘t matter. 没关系。 45、It‘s nothing. 没什么。 46、Never mind. 别放在心上。 47、That‘s nothing. 没什么。 48、Don‘t bother about that. 别再想它。 49、Don‘t worry about it. 别担心。 50、Don‘t apologize, It was my fault. 别道歉,这是我的错。 Good wishes(良好祝愿)发期刊 51、Have a good time! 祝你们玩得愉快! 52、Have a nice evening! 祝你晚上愉快。 53、Happy Birthday! 生日快乐。 54、Merry Christmas! 圣诞快乐。 55、May you succeed 祝你成功 Parting(分手再见) 56、 Good-bye and good luck. 再见,祝你好运。 57、Hope you‘ll have a nice trip. 希望你旅途愉快。 58、Wish you a pleasant journey . 祝你旅途愉快。 59、Happy landing. 祝你安全抵达。 60、Bon voyage. 一帆风顺。

酒店前台接待英语常用口语情景对话_英语单词词汇_培训资料视频

The second

61、Hope to see you again. 希望再次见到你。 62、Good night. 晚安。 63、See you Tomorrow. 明天见。 Self-Introduction (自我介绍) 64、I‘m henry ,I’m from Golden Lake Hotel, I‘m here to meet you . 我叫享利,来自金湖酒店,我是来接您的。 65、My name is Irene ,I‘m the housekeeping Department waiter. 我的名字是艾琳,我是管家部服务员。 66、I‘m the receptionist here ,welcome to our hotel. 我是这儿的接待员,欢迎来到我们酒店。 67、Reservations ,May I help you ? 预订部,我能帮你吗? 68、Room service ,May I come in ? 送餐服务,我可以进来吗? 69、This is Henry Adams speaking. 我是享利。亚当斯。 Affirmative Responses (肯定回答) 70、Surely. 当然可以。 71、Certainly ,sir (madam)。 当然可以,先生(小姐)。 72、Yes,sir,(madam)。 是的,先生(小姐)。 73、That‘s true ,sir (madam)。 是这样的,先生(小姐)。 74、Very well. 非常好。 Negative Responses(否定回答) 75、No ,sir (madam)。 不,先生(小姐)。 76、I don‘t think so. 我不这样认为。 77、Of course not. 当然不。 78、I‘m afraid that’s not a good idea. 恐怕,那个主意不好。 Useful Questions 常用问句 79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡。 80、Woulld your please sign here ? 请在这儿签名好吗? 81、A table for two? 两人的一张台吗? 82 、How long do you plan to stay ? 你计划住多久。 83、Could you please spell your name ? 请拼一下你的名字吗? 84、What kind of room would you like ? 你要哪类房间? 85、May I see your passport ? 我可以看你的护照吗? 86、May I have your tetephone number ? 我可以知道你的电话号码吗? 87、What‘s the trouble, sir? 你怎么啦?先生。 88、Shall I call a doctor for you ? 我为你叫一个医生吗? 89、Dir you eyoy the play? 你喜欢这个节目吗? 90、Do you like this song? 你喜欢这首歌吗? Useful expressions 惯用表达语 91、Enjoy you breakfast ,sir ? 请享用你的早餐,先生。 92、Here is the menu. 给你菜谱。 93、The service guide is on the desk. 服务指南在桌面上。 94、The swimmcing pool is over there . 游泳池在那边。 95、Go ahead ,please. 请接着讲。 96、The line is busy . 线路正忙。 97、You look grest . 你看上去真棒。 98、Please consult the song list . 请翻阅点歌单。 99、It‘s a very touching story. 这是一个非常感人的故事。 100、Without music,the world would be dull. 如果没有音乐,这世界将会变得很沉闷。 酒店常用英语(一) Part one : general expressions 1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好),好,先生(夫人) 2) How do you do? 学术期刊(-- how do you do ?)您好! 3) Hello (or hi )!您好! 4) How is everything (with you )? (您的)一切都好吗? 5) How are you getting on ( or along ) these days ?这几天过得怎么样? 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗? 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来! 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了,约翰逊先生。 10) Good –bye.(or bye-bye)再见! 11) Good night.晚安(晚间告别用) 12) Have a good rest.祝您休息好! 13) See you later (tomorrow). 以后(明天)见! 14) Hope to see you again soon. 希望不久再见到您! 15) Have a good time. 祝您过得愉快! 酒店处理投诉英语 Key Sentences(重点句子) 128.Can you change the room for me? It's too noisy. 能给我换个房间吗?这儿太吵了。 129.My wife was woken up several times by the noise the baggage elevator made. 我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 130.She said it was too much for her. 她说这使她难以忍受。 131.I'm awfully sorry,sir. 非常对不起,先生。 132.I do apologize. 我向您道歉。 133.No problem,sir. 没问题,先生。 134.We'll manage it,but we don't have any spare room today. 我们会尽力办到,但是今天我们没有空余房间。 135.Could you wait till tomorrow? 等到明天好吗? 136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep. 我希望明天晚上我们能呆在一套安静的房间里睡个好觉。 137.And if there is anything more you need, please let us know. 如果还需要别的什么东西,请告诉我们。 138.The light in this room is too dim. 这房间里的灯光太暗了。 139.Please get me a brighter one. 请给我换个亮的。省级期刊 140.Certainly,sir.I'll be back right away. 好的,先生,我马上就回来。 141.The room is too cold for me.I feel rather cold when I sleep. 这房间太冷了,出版社征稿,我睡觉时感到很冷。

The last

Dialogue A A guest(B) wants to change a room.He goes to the assistant manager(A) A:Good morning,sir.What can I do for you? B:I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her. A:I'm awfully sorry,sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet. B:Anyhow,I'd like to change our room. A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow ? The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from. B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep. A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know. Dialogue B A:Good evening,ma'am.Did you ring for service?What can I do for you? B:Yes.The light in this room is too dim.Please get me a brighter one. A:Certainly,sir.I'll be back right away.Do you mind if I move your things? B:Oh,no.Go ahead. A:Thank you.7How www.faqikan.com is the light now? B:It's much better now.Thank you. A:You're welcome.And if you need any other things,please let us know. B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning? A:(Checks)The air-conditioning is already off,ma'am. B:Maybe I'm getting a cold. A:Would you like an extra blanket? B:OK.And would you please get me some hot water,too?I think I need to take some medicine. A: Certainly,ma'am.I'll be right back.7here is a blanket,and hot water for you.Anything else? B:No,thanks. A:Good night,ma,am. Words and Expressions elevator n.

conclusion

电梯 corridor n.走廊,回廊 delegation n.代表团 extra a.额外的,外加的 blanket n.羊毛毯,毯子,毛毡 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时,不要一口回绝说“No.”,要委婉一些。 I am afraid I can’t do that. 不好意思,我恐怕没办法那样做。国家级期刊 Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错,就说:“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome 不客气。 Thank you, sir. 谢谢您,先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时,可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。 7. 当客人准备离开时,可以说: Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 前台接待的英语 酒店前厅接待常用的27 句英语口语! 1.I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。 2.What's the price difference?两种房间的价格有什么不同? 3.A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars

酒店前厅接待英语口语培训资料视频:http://www.51ee.com/kecheng/914.html

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